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Refund Policy

Understanding the Terms and Conditions of Our Refund Policy

1. Refund Policy of machinestranslation.com

Customer Satisfaction Is Our Cornerstone At machinestranslation.com. We care about delivering the best value possible, and we want you to be confident in your subscription selection and never second guess your decision. Because better does not mean more expensive, but rather based on customer needs, we suggest starting with the least premium package and using the free trial jumping directly to a more advanced subscription only after taking advantage of the latter. Customer needs are our top priority.

If you are not 100% satisfied with your subscription, please see our refund policy below. We request you to carefully read the following instructions before making any decisions.

2. Monthly Subscriptions

Monthly subscription refunds: You are entitled to a refund ONLY if none of the credits have been utilized during your subscription period. If credits have been used, no refund will be made. Before using it, please ensure that you understand the terms of your subscription provided below.

3. Unused Subscriptions

If you use the service but cancel it before your billing cycle is complete, your account will stay active until the end of that current bill. That said, please note: machinestranslation.com does not provide refunds for an unused part of the subscription (e.g., unused credits in the current cycle).

4. Refund Processing Time

As soon as we get your refund request, we will perform the necessary actions to return your funds back to you within 14 business days. Refunds will be automatically processed onto the payment method you used to make your purchase originally. Keep in mind that it may take some extra time for the money to show up in your account, depending on your bank or payment provider.

5. No Refund Exceptions

Partial subscription period refunds are not offered. We also do not refund any add-ons, premium services or extras you have purchased with your subscription. These items once bought are sold as is and refunds will not be given under any circumstance.

6. How to Request a Refund

If you need a refund, please contact our customer support team via email at support@machinestranslation.com. Provide your order information and a clear reason for your refund.

Your Email Subject Line Should Be: Request For Refund

Our customer care team will get back to you quickly and help you will the refunds.

7. Policy Modifications

machinestranslation.com may change this Refund Policy at any time, in our sole discretion. Revisions will take immediate effect once they are posted on our website. Please check back periodically to see if our policy has changed. Should you have any questions regarding our refund policy, please contact us immediately.

Thank you for trusting machinestranslation.com and as always, we look forward to serving you! If you have any questions, concerns or require further clarification of this policy, please feel free to contact customer support.

Thank you for choosing machinestranslation.com!